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Work Ticket Management Applications

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These applications enhance efficiency and accountability in the workplace using text-based issue management software. They can be integrated with your existing work-order management solution or can be operated as an independent system.

ACS

Teldio

Alarm Control System (ACS) ensures that alarm management and notification is automatic, efficient and reliable. Day-to-day and business-critical alarms are automatically dispatched to MOTOTRBO™ radios, mobile phones and/or email-enabled devices. ACS dispatches notifications to the right person based on the time of day and the competency necessary to respond to the task. The closed loop system ensures that all alarms are acknowledged, resolved and closed. ACS also enables rich reporting features to track: alarm notification, response actions and time to completion.

Features

  • Server / Client Solution
  • Call Logging
  • Report Generation
  • Text Messaging
  • Email Messaging
  • Paging (Call Alert)
  • Order / Job Management
  • Middleware / Gateway Solution
  • Custom Middleware

System Compatibility

  • Digital Conventional
  • IP Site Connect
  • Capacity Plus
  • Linked Capacity Plus

DAPAGE Notifications

DAPage

DAPage™ solutions serves as a central data bridge for providing universal gateway services. These solutions bring out the full power of the Motorola MOTOTRBO™ product line by using real text-based messaging and application integration - enabling cross platform data transactions, work order ticketing and dispatch messaging while supporting both local and distributed applications.

Features

  • Server / Client Solution
  • Call Logging
  • Report Generation
  • Text Messaging
  • Email Messaging
  • Paging (Call Alert)
  • Order / Job Management
  • Middleware / Gateway Solution
  • Custom Middleware

System Compatibility

  • Digital Conventional
  • IP Site Connect
  • Capacity Plus
  • Linked Capacity Plus
  • Connect Plus

hermesTRX

hermes microcom

hermesTRX is a plug-and-play cost-effective real-time GPS fleet management system using Google Earth™ or Open Street Maps as its mapping platforms. It is configurable through a built-in Web server to track and manage vehicles; persons; assets; and even pets by GPS enabled Motorola Radios. In addition to the location service, a text messaging and Email facility are available as well as the processing of telemetry information. The hermesTRX is available in a number of versions depending on the quantity of subscribers to be tracked. hermesTRX supports conventional MOTOTRBO as well as IP-Site Connect, Capacity Plus and Connect Plus. The hermes man-down option board is fully integrated into the hermesTRX platform, further enhancing the safety of the workforce.

Features

  • Server / Client Solution
  • Call Logging
  • Report Generation
  • Text Messaging
  • Email Messaging
  • Paging (Call Alert)
  • Order / Job Management
  • Middleware / Gateway Solution
  • Custom Middleware

System Compatibility

  • IP Site Connect
  • Capacity Plus
  • Linked Capacity Plus
  • Connect Plus

JobTrek Servers

Comtran Associates Inc.

Receive HotSOS work orders directly on Motorola MOTOTRBO™ Professional Digital Two-Way Radio Systems.

JobTrek IPSC HotSOS Server is an enterprise solution that enables hospitality users to connect the power of their digital two-way radios to their HotSOS work ticket management program for more reliable and timely response to customer requests and emergency issues.

JobTrek IPSC HotSOS Server uses a web service to connect to the HotSOS data base without the need for email.

Features

  • Server / Client Solution
  • Call Logging
  • Report Generation
  • Text Messaging
  • Email Messaging
  • Paging (Call Alert)
  • Order / Job Management
  • Middleware / Gateway Solution
  • Custom Middleware

System Compatibility

  • Digital Conventional
  • IP Site Connect
  • Capacity Plus
  • Linked Capacity Plus
  • Connect Plus

neoConneX

NeoTerra Systems

neoConneX Fleet Manager is the GPS and Telematics engine for the next generation of neoTerra appliances for MOTOTRBO™ Professional Digital Two-Way Radio Systems. It can be deployed in a customer-owned solution,  or in a carrier environment as a hosted Web solution. Each client has individual permissions for system access & reporting.

Features

  • Server / Client Solution
  • Call Logging
  • Report Generation
  • Text Messaging
  • Email Messaging
  • Paging (Call Alert)
  • Order / Job Management
  • Middleware / Gateway Solution
  • Custom Middleware

System Compatibility

  • Digital Conventional
  • IP Site Connect
  • Capacity Plus
  • Linked Capacity Plus
  • Connect Plus

StreetTrek Location and Email Messaging Servers

Comtran Associates Inc.

Enables GPS tracking of mobile and portable assets and text/email messaging to personnel by acquiring data from Motorola MOTOTRBO™ Professional Digital Two-Way Radio Systems.

StreetTrek Location & Email Messaging Server enables you to keep your fleet or other mobile assets at your fingertips 24/7 by receiving real-time information from MOTOTRBO™ radio systems and to improve communication by enabling text and email messaging with personnel.

StreetTrek Location & Email Messaging Server is optimized for applications when network connectivity at the repeater site(s) is not available. Requires control stations.

Features

  • Server / Client Solution
  • Call Logging
  • Report Generation
  • Text Messaging
  • Email Messaging
  • Paging (Call Alert)
  • Order / Job Management
  • Middleware / Gateway Solution
  • Custom Middleware

System Compatibility

  • Digital Conventional
  • IP Site Connect
  • Capacity Plus
  • Linked Capacity Plus
  • Connect Plus

text@trbo

TABLETmedia, Inc

text@trbo™ is an email gateway for Motorola MOTOTRBO™ radios. It allows 2-way radio users to send, receive and reply to emails as text messages.

Text messages are an ideal communication tool: they are faster, more accurate and less obtrusive than voice communications.

Unlike any other text email gateway for the Motorola MOTOTRBO™ radios, text@trbo was designed as a true middleware component. As such it is very easy to deploy, effective and more importantly affordable. Why spend hours and thousands of dollars on other solutions? You can install this software, connect via a simple cable the PC to the radio and in less than 10 minutes you are ready to send emails to radios!

text@trbo™ is compatible with major hospitality and building management applications. In addition, it supports MTech’s HotSOS Web services, that eliminate the need to use email.

Features

  • Server / Client Solution
  • Call Logging
  • Report Generation
  • Text Messaging
  • Email Messaging
  • Paging (Call Alert)
  • Order / Job Management
  • Middleware / Gateway Solution
  • Custom Middleware

System Compatibility

  • Digital Conventional
  • IP Site Connect
  • Capacity Plus
  • Linked Capacity Plus

text@trboplus

TABLETmedia, Inc

text@trboPlus™ is a data gateway middleware for Motorola MOTOTRBO™ Connect Plus that allows 2-way radio users to send, receive and reply to emails as text messages. It can also export GPS coordinates to other AVL applications, such as webtracker@trbo.

Text messages are an ideal communication tool: they are faster, more accurate and less obtrusive than voice communications. They are also the commonly used conduit for automated notifications such as fire alarms, machinery that needs attention and weather alerts.

text@trboPlus™ is compatible with major hospitality and building management applications. In addition, it supports MTech’s HotSOS Web services, that eliminate the need to use email servers.

Features

  • Server / Client Solution
  • Call Logging
  • Report Generation
  • Text Messaging
  • Email Messaging
  • Paging (Call Alert)
  • Order / Job Management
  • Middleware / Gateway Solution
  • Custom Middleware

System Compatibility

  • Digital Conventional
  • IP Site Connect
  • Capacity Plus
  • Linked Capacity Plus

zapMail

NeoTerra Systems

zapMail™ is an email-to-text gateway for MOTOTRBO™ radios to provide these functional capabilities: utilize standard SMTP and POP services, provide easy configuration, facilitate store and forward for text messaging, configurable with various hospitality management solutions and provide up to 10 text clients for distributed messaging within a user network.

Features

  • Server / Client Solution
  • Call Logging
  • Report Generation
  • Text Messaging
  • Email Messaging
  • Paging (Call Alert)
  • Order / Job Management
  • Middleware / Gateway Solution
  • Custom Middleware

System Compatibility

  • Digital Conventional
  • IP Site Connect
  • Capacity Plus
  • Linked Capacity Plus