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Customer Bill of Rights

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Customer Bill Rights

As a customer of NorcomCT you can expect the following:

  • Same business day response to phone calls, emails, and web inquiries
  • Fair, reasonable, and expedient compliant resolution
  • Polite, courteous, and respectful customer support staff
  • Easy phone and email access to our customer support staff with minimal wait or hold times
  • Professional, high quality service
  • Same day/next day response to field service requests
  • Return of defective parts
  • Notification of repair estimate and cycle time when equipment is received and processed for repair
  • Notifications of changes to the original repair estimate and cycle time
  • Prompt notification of repair and order completion
  • Prompt receipt of detailed invoice