As a customer of NorcomCT you can expect the following:
- Same business day response to phone calls, emails, and web inquiries
- Fair, reasonable, and expedient compliant resolution
- Polite, courteous, and respectful customer support staff
- Easy phone and email access to our customer support staff with minimal wait or hold times
- Professional, high quality service
- Same day/next day response to field service requests
- Return of defective parts
- Notification of repair estimate and cycle time when equipment is received and processed for repair
- Notifications of changes to the original repair estimate and cycle time
- Prompt notification of repair and order completion
- Prompt receipt of detailed invoice
