As a part of our Covid-19 preparations, we have developed a plan to provide our customers and partners with the highest level of support while working to provide the safest work environment possible. Read More...
Our sales and engineering team members are experts in the evaluation of customer needs and the design of systems to meet our customers’ needs and budget. We utilize state-of-the-art coverage and backhaul link prediction software to ensure systems are designed and implemented correctly the first time. Our engineers are trained and certified to design and implement many technology platforms including Motorola ASTRO 25 systems (includes K-Core, L-Core, M-Core, GTR stations/RF sites and MCC 7500/7100 consoles), MLC8000 IP voting/analog simulcast systems, and PTP/microwave backhaul.
Our Naugatuck service center includes a staging area which provides a secure environment to build and configure your system. Our staging technicians receive, inventory, rack, cable, and label every piece of equipment that is included as part of your system. Your system is then configured and optimized by a trained and certified system technician. The design engineer then verifies the system meets all specifications detailed as part of the system Acceptance Test Plan (ATP).
After the preliminary ATP has been successfully completed by our engineer, we invite the customer to review the system and witness the customer ATP being performed. Because the entire system is functional, many customers attend administrator and user training before the system is broken down for deployment. This is an ideal time to train your staff while the system is complete, but off line.
After the customer ATP and training has been performed, the system is broken down and readied for deployment. Our field implementation team is certified to install and configure your system and adheres to NorcomCT’s installation standards that are second to none. Our team has been recognized by Motorola for outstanding installation quality above and beyond industry norms and standards on several occasions.
In 1987, Motorola created guidelines and requirements for the installation of communications equipment, infrastructure, and facilities. The “Standards and Guidelines for Communication Sites” (R56) represent the minimum standards required to provide expected system performance, reliability, and equipment longevity. The Motorola guidelines have since become the recognized standard in the Land Mobile Radio (LMR) industry and serve as the most complete and rigorous specification for the protection of communications system equipment installed at public safety and commercial wireless communications sites. After the installation is complete, an R56 audit can be performed by an independent, third party. This audit ensures that all workmanship and materials used to complete a project conforms to the R56 standard.
NorcomCT implementation technicians have been trained and are certified by ETA to perform R56 installations and all system installation work is completed to R56 standards or better.
Subscriber configuration and mobile installation are among the most important aspects of a successful system implementation. If a subscriber unit is not configured or installed properly even the best system will not perform correctly.
Our technical services team includes Technical Support Specialists. These individuals have years of end user and configuration experience. Today’s state-of-the-art subscriber units have thousands of configuration options, therefore, configuration of modern, software defined, radios has become complicated. We have a dedicated team of specialists to assess your needs and requirements and ensure your radios are configured correctly for ease of use and with the features your users need.
The process begins with a meeting with the customer and our Technical Support Specialist to explain the available features included with the radios purchased and to discuss the best configuration for your agency or company. Once a final configuration has been completed for each type of radio and user group, and each configuration has been tested and accepted, all units are programmed. Portable and pager units can also be permanently identified with custom paint filled engraving.
Once configured and programmed, our mobile services team will install mobile radios and chargers.
When physical installation and subscriber deployment has been completed, a system technician performs the final system optimization and our engineer performs the Final Acceptance Test Plan (FATP). The cutover plan is reviewed with the customer and a cutover date is set. Our entire project team including engineer, implementation technician, and system technologist will participate in the cutover to handle any issues that may present during the cutover and to ensure a successful system transition that is as transparent as possible for the end users.
The system documentation is updated with any “as built” changes and old equipment is decommissioned.
All systems include a warranty period to initially support the new system. Various levels of warranty enhancements are available and are presented and agreed upon at the time of sale.
Our service department is trained and equipped to service your system during and after the warranty period.
Preventative Maintenance (PM) is essential to keep communications systems running at peak performance. We recommend a preventative maintenance (PM) be performed on complex systems annually. PMs can be completed and billed on a time and material basis or can be included as part of a fixed rate service agreement.
Our implementation team can also support your site improvement needs for all aspects of your communications project. Our team can provide site improvement items such as towers, shelters, outdoor cabinets, electrical work, landscaping, and fencing.
We also offer consulting services for site work including creation and evaluation of RFPs for tower installation and other site work performed by 3rd party contractors.
Our implementation team coordinates all aspects of large project implementation from beginning to end to ensure a successful project that meets the project objectives, timeline, and budget.