Repair Services

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Repair Services

NorcomCT has been providing two-way radio repair services since the late 1950s. As technologies have advanced, so have our technical skills.  Our technical employees receive a minimum of 40 hours per year of manufacturer’s training as well as regular in-house training on a wide variety of products and systems.

Our technicians and engineers are trained and certified to design, implement, and repair many technology platforms including Motorola ASTRO 25 systems (includes K-Core, L-Core, M-Core, GTR stations/RF sites and MCC 7500/7100 consoles), analog simulcast systems, legacy trunking systems, analog and IP dispatch consoles, and PTP/microwave backhaul.  We also provide mobile and portable programming, installation and repair services, as well as emergency vehicle installation and upfit services.

We provide service support for your critical systems 24 hours a day.  Our multi-tiered, on-call protocol ensures that a technician, senior system technologist or engineer, and a manager are always available to address your needs day or night.  All on-call staff are equipped with four-wheel drive vehicles to ensure a safe and timely response during inclement weather.

Our main service center is centrally located in Naugatuck, Connecticut and houses our corporate offices and subscriber service center.  We perform in house mobile, portable and pager (Subscriber), and infrastructure repairs on all major brands of two way radios.

We offer automated testing and tuning to factory specifications of APX, XTL/XTS, and MotoTRBO mobile and portable units.  We utilize specialized test equipment to automatically test and tune hundreds of parameters in each target radio.  This level of precision and performance is not achievable with manual tuning.  Our auto-tune capability is the same technology being used by manufacturer’s and ensures your radio is operating at peak performance.

Preventative Maintenance (PM) is essential to keep your communication systems running at peak performance.  We recommend a preventative maintenance (PM) be performed on complex infrastructure annually and on subscriber units every 24 to 48 months. PMs can be completed and billed on a time and material basis or can be included as part of a fixed rate service agreement.  NorcomCT utilizes a state-of-the-art customer management system to track your service requests and issues.  When a call for service is initiated by a customer, a case is opened and tracked through the life of the issue to ensure a timely resolution and a satisfied customer.  Our customer management system tracks the cycle time and service history for all service operations.

Our quality control team performs on going audits and reviews of work recently performed. These reviews are shared with our management, customer service, and technical teams to ensure high-quality services are consistently being provided to our customers.

Whether your needs are large or small, our technical services team is equipped with the most advanced tools and technologies and is ready to serve you.