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Technical Services
Technical Services
- 24-7 support for critical systems
- Fast reliable service
- Licensed, factory trained technicians
- Service fleet equipped with state of the art diagnostic equipment
- Computerized customer service management system
- On-site subscriber preventative maintenance checks and service available
- Four locations for drive-in service
- In-house warranty authorized repairs for Motorola, Kenwood, and Icom subscriber units
Northeastern Communications has been providing two-way radio repair services since the late 1950s. As technologies have advanced, so have our technical skills. Our technical services department can provide you with many services including mobile installations and services, R56 compliant infrastructure installation, optimization, repair and in-house subscriber repairs.
Our technical services department has grown to include over 12 engineers, senior system technologists and technicians. Our technical staff receives ongoing in-house and factory training to ensure your system provides maximum up time and optimal performance. Our technical staff is also FCC/NABER and state licensed.
We provide service support for your critical systems 24 hours a day. Our multi-tiered, on-call protocol ensures that a technician, senior system technologist or engineer and a manager are always available to address your needs day or night.
Northeastern Communications utilizes a state-of-the-art customer management system to track your service requests and issues. When a call is reported, a case is opened and tracked through the life of the issue to ensure a timely resolution and a satisfied customer.
Our quality control team performs on going audits and reviews of work recently performed. These reviews are shared with our management, customer service and technical staff to ensure high-quality services are consistently being provided to our customers.
Northeastern Communications, Inc. operates four service facilities, which provide
drive-in service and installation. Our main service center is centrally located in Waterbury, Connecticut and houses our corporate offices and subscriber service center. We perform in-house subscriber and infrastructure repairs on all major brands of two-way radios and data systems. We are authorized to provide warranty repairs on Motorola two-way products, Kenwood two-way products and Icom land mobile products.
Our technical services department also provides technical consulting, system design, project management and system implementation services. Our systems integration team coordinates all aspects of large project implementation from beginning to end. We employ Motorola trained engineers to design a system to meet your operational and coverage requirements, on time and within budget. With tools such as coverage prediction software we are able to accurately predict the coverage provided in a single or multi-site system configuration before an investment in equipment is made. After your system is installed, our engineers can provide coverage testing to ensure your system is providing the performance you have purchased.
Whether your needs are large or small, our technical services team is equipped with the most advanced technologies and is ready to serve you.
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FCC Licensing Services
Operation of any professional/commercial two-way radio requires an FCC license. Northeastern Communications can provide licensing assistance in all phases of the licensing process. Our customer service specialists and technical services department can prepare and submit FCC applications and filings for new and modified licenses. Additionally, we can provide electronic filing of renewals, notifications and administrative modifications.
Visit the FCC web site to search information and make electronic filings.
FCC Licensing and Radio Programming
Operation of a two-way radio by a user or organization other than the licensee requires authorization by the licensee for use of the channel. A user must obtain authorization from the licensee, prior to operating a radio on such a channel. In an effort to support compliance with this regulation, Northeastern Communications, Inc. requires written authorization be presented at the time of programming.
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Engraving
Northeastern Communications provides custom paint filled engraving service. Your portable radio or pager can be engraved with a name, unit number and other information. After its cut, the engraved surface is then painted with enamel paint to provide permanent identification.
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